Serving Orange County & the Coachella Valley · CA Licensed HCO #304700544
illumifin: the administrator behind CalPERS Long-Term Care claims
illumifin is the third-party administrator for the CalPERS Long-Term Care Program. Claim intake, assessments, benefit determinations, correspondence, and payment are handled by the administrator rather than by CalPERS directly, which is why letters about a CalPERS certificate often arrive under a different name.
What the administrator handles
- Opening and tracking the claim
- Coordinating the care assessment
- Reviewing practitioner certification and the plan of care
- Determining benefit eligibility under the certificate
- Receiving provider documentation and itemized invoices
- Issuing payment and managing recertification
Do not assume one administrator covers every carrier
Administrators change over time and differ between policy blocks. For any carrier, confirm at the time you open the claim which administrator handles your specific certificate, and record the claim number, contact, and submission address.
I have a policy and need home care
Request a no-cost policy review conversation, or call and speak with someone who has handled long-term care documentation before.